Contacting Support: When and How
Last updated November 7, 2023
Introduction:
Should you need assistance, Artwork Flow’s support team is ready to help. Knowing when and how to contact support will expedite the resolution process.
Steps:
- Identify the issue you are facing and gather any relevant information or screenshots that can help explain the problem.
- Visit the 'Help' section on Artwork Flow and look through the FAQs to see if your issue is addressed there.
- If you can't resolve the issue, use the 'Contact Support' button, usually found at the bottom of the help articles or within your account settings.
- Provide a detailed description of the issue, any steps you’ve already taken to resolve it, and attach any pertinent screenshots or documents.
- Submit your support request and note the ticket number for future reference. You will receive a confirmation email with expected response times.
Conclusion:
Contacting support should be a hassle-free process. By providing detailed information and clear communication, you can help the support team help you more efficiently.
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