How to Report a Bug or Issue in CI HUB
Last updated October 12, 2023
At CI HUB, we strive to provide a seamless and bug-free experience to our users. However, if you encounter a bug, issue, or have a technical problem while using CI HUB, we encourage you to report it to our support team. Your feedback helps us improve the platform and ensure a smooth user experience. In this guide, we'll walk you through the steps to report a bug or issue in CI HUB.
Step-by-Step Guide
**1. Log In to Your CI HUB Account:
- Start by logging in to your CI HUB account using your credentials.
**2. Access the Support or Help Center:
- Navigate to the support or help center section of the CI HUB website. Look for a "Report a Bug" or "Contact Support" option.
**3. Describe the Bug or Issue:
- In the bug report form, provide a clear and detailed description of the bug or issue you're experiencing. Include information such as when it occurred, the steps to reproduce it, and any error messages you received.
**4. Attach Screenshots or Error Messages (If Applicable):
- To help the support team better understand the issue, attach screenshots or error messages related to the bug. This visual information can be invaluable for diagnosis.
**5. Specify Your Operating System and Software Version:
- Include details about your operating system (e.g., Windows 10, macOS) and the version of the application you're using (e.g., Adobe Creative Cloud version 2023).
**6. Check for Updates:
- Before reporting a bug, ensure that you're using the latest version of CI HUB and any integrated applications. Sometimes, issues are resolved in newer updates.
**7. Submit the Bug Report:
- Once you've filled out the bug report form, review the information to ensure accuracy. Then, submit the report to CI HUB's support team.
**8. Receive Confirmation and Ticket ID:
- After submitting the bug report, you should receive a confirmation email from CI HUB's support team. This email may include a ticket ID for reference.
**9. Follow Up (If Necessary): - If you don't receive a response within a reasonable timeframe, or if you have additional information to provide, feel free to follow up on your bug report.
**10. Collaborate with Support: - CI HUB's support team may contact you for further details or clarification. Collaborate with them to resolve the bug as efficiently as possible.
**11. Stay Informed: - Keep an eye on your email for updates from CI HUB's support team regarding the status of your bug report and any resolutions.
**12. Test Bug Fixes (After Resolution): - If CI HUB releases a bug fix related to your reported issue, test it to ensure that the problem has been resolved to your satisfaction.
Conclusion
Reporting a bug or issue in CI HUB is a crucial step in maintaining a reliable and bug-free experience for all users. By providing detailed information and collaborating with CI HUB's support team, you contribute to the improvement of the platform. Your feedback helps us enhance CI HUB's functionality and ensures a smoother experience for creative professionals and teams.