Troubleshooting Common Issues with Video Generation
Last updated October 29, 2023
Introduction:
Creating videos using AI can be a seamless experience, but like any technology, users might encounter some hiccups along the way. At Decoherence, we're dedicated to ensuring a smooth user journey. Here's a guide to troubleshoot some of the common issues you might face during video generation.
1. Video Rendering is Slow:
- Possible Cause: High server demand or complex video parameters.
- Solution: Try generating the video during off-peak hours or simplify the video parameters for faster rendering.
2. Video Quality is Compromised:
- Possible Cause: Low-resolution input or incorrect settings.
- Solution: Ensure you're using high-resolution assets and check the quality settings before rendering.
3. Video Style Doesn't Match Preferences:
- Possible Cause: Incorrect style settings.
- Solution: Review and adjust the style parameters in the Decoherence dashboard to better match your preferences.
4. Audio and Video Sync Issues:
- Possible Cause: Mismatched frame rates or audio file issues.
- Solution: Ensure the frame rate of your video matches the audio file and check the audio file for any corruptions.
5. Video Export Fails:
- Possible Cause: Server issues or file format conflicts.
- Solution: Try exporting in a different format or reach out to Decoherence support for assistance.
6. Cannot Upload Assets:
- Possible Cause: File size too large or unsupported format.
- Solution: Check the file size and format guidelines on Decoherence and ensure your assets comply.
7. Video Playback is Choppy:
- Possible Cause: High video resolution or local device issues.
- Solution: Try playing the video on a different device or reduce the video resolution for smoother playback.
8. Missing Video Elements or Effects:
- Possible Cause: Elements might have been skipped during generation.
- Solution: Review your video parameters and ensure all desired elements are included before rendering.
9. Video Generation Stuck at a Certain Percentage:
- Possible Cause: Server issues or complex video parameters.
- Solution: Wait for a few minutes; if the issue persists, restart the generation process or contact support.
10. Unexpected Watermarks on Video:
- Possible Cause: Using copyrighted assets or free version limitations.
- Solution: Ensure you have the rights to all assets used or upgrade to a premium Decoherence plan to remove watermarks.
Conclusion:
While Decoherence strives to offer a hassle-free video generation experience, understanding these common issues and their solutions can help users navigate any challenges they might face. If you encounter an issue not listed here, our dedicated support team is always ready to assist and ensure your video creation journey is smooth and enjoyable.