Troubleshooting Common Issues with Fathom
Last updated February 4, 2024
Introduction
Fathom's AI Meeting Assistant is designed to enhance your meeting productivity by recording, transcribing, and summarizing your conversations. However, like any technology, users may occasionally encounter issues. This article provides solutions to some of the most common problems faced by Fathom users, ensuring a smooth and efficient experience.
Common Issues and Solutions
Issue 1: Meeting Not Recording
- Check Your Internet Connection
- A stable internet connection is crucial for Fathom to function correctly. Ensure your connection is stable and try restarting your router if necessary.
- Verify Permissions
- Ensure Fathom has the necessary permissions to access your microphone and recording devices. Check your system's privacy settings to confirm.
- Update Fathom
- Running an outdated version of Fathom can lead to functionality issues. Check for updates and install the latest version.
Issue 2: Transcription Inaccuracies
- Speak Clearly
- For the best transcription results, speak clearly and at a moderate pace. Avoid background noise that could interfere with audio quality.
- Check Language Settings
- Ensure Fathom is set to the correct language for your meeting. Fathom supports multiple languages, and setting the wrong one can affect transcription accuracy.
- Report the Issue
- If inaccuracies persist, report the issue to Fathom's support team. Feedback helps improve transcription accuracy over time.
Issue 3: Highlights Not Saving
- Refresh Your Session
- Sometimes, a simple refresh of your meeting session can resolve saving issues. Try refreshing the page or restarting the app.
- Check Storage Space
- Ensure there is enough storage space on your device or in your Fathom account for new highlights. Clear space if necessary.
- Contact Support
- If the problem persists, reach out to Fathom's support team for assistance. Provide details about the issue for a quicker resolution.
Issue 4: Difficulty Sharing Meeting Summaries
- Verify Sharing Settings
- Check your Fathom sharing settings to ensure you've allowed sharing for the specific meeting or summary.
- Check Recipient Permissions
- If sharing with team members, ensure they have the necessary permissions to view the shared summaries.
- Use Alternative Sharing Methods
- If direct sharing through Fathom is problematic, consider exporting the summary and sharing it via email or another communication platform.
Conclusion
While encountering issues with Fathom can be frustrating, most problems can be resolved with a few simple steps. By following the troubleshooting tips outlined above, you can quickly address common issues and return to maximizing your meeting productivity with Fathom. For unresolved issues, Fathom's support team is always ready to assist and ensure your experience is as smooth as possible.