Understanding the HotelRunner Dashboard
Last updated September 16, 2024
The HotelRunner Dashboard is your command center for managing your property's online presence, reservations, and guest communications. It offers a comprehensive suite of tools designed to help you efficiently operate and optimize your hotel business. Whether you are new to HotelRunner or looking to get more out of its features, understanding the dashboard is the first step towards success.
Step-by-Step Guide:
- Logging into the Dashboard:
- Visit HotelRunner and click on the "Login" button.
- Enter your credentials to access the dashboard.
- Navigating the Main Menu:
- Upon logging in, you’ll see the main menu on the left-hand side.
- This menu includes key sections like "Reservations," "Inventory," "Reports," and "Settings."
- Dashboard Overview:
- The central part of the screen provides an overview of your hotel’s performance metrics, such as occupancy rates, revenue, and booking sources.
- Use the overview to monitor key performance indicators (KPIs) and make data-driven decisions.
- Managing Reservations:
- Click on the "Reservations" tab to view, modify, or cancel bookings.
- Use filters to sort reservations by date, status, or source.
- Inventory and Rates Management:
- Access the "Inventory" section to update room availability and pricing.
- Adjust rates dynamically based on occupancy trends and market demand.
- Reports and Analytics:
- Visit the "Reports" section to generate detailed reports on reservations, revenue, and guest demographics.
- Use these insights to enhance your marketing strategies and improve guest experiences.
- Settings and Customization:
- In the "Settings" tab, customize your property’s details, booking policies, and payment options.
- Ensure all information is up-to-date to provide a seamless booking experience for your guests.
- Support and Assistance:
- If you need help, click on the "Help" or "Support" section for tutorials, FAQs, and customer support contact details.
- Utilize HotelRunner's support resources to get the most out of the platform.
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