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HotelRunner

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Customer portal

HotelRunner simplifies the process of handling guest payments and generating invoices. This article will guide you through the key steps involved in managing payments and ensuring seamless billing experiences.

 HotelRunner integrates with various payment gateways, allowing you to accept a variety of payment methods:

  Be aware of any transaction fees charged by your payment gateway and factor them into your pricing strategies.

  HotelRunner allows you to create and manage invoices for each reservation. It typically includes:

  Monitor the status of invoices, whether they are pending, paid, or overdue.

  Record payment received, including payment method, transaction date, and amount paid.

 Reconcile your payment and invoice records regularly to ensure accuracy and prevent discrepancies.

  Generate financial reports from HotelRunner to gain insights into payment trends, revenue streams, and overall financial performance.

 Implement fraud prevention measures, such as using secure payment gateways, verifying credit card details, and monitoring for suspicious activity. 

By seamlessly managing payments and invoices, you can create a smooth financial flow, ensure proper billing and reconciliation, and enhance your hotel's financial integrity.

Information on setting up payment methods, processing guest invoices, and managing billing.

Processing Payments and Invoices

Collecting and managing guest information is crucial for providing a positive experience, ensuring smooth operations, and maintaining strong customer relationships. This article outlines key steps in effectively managing guest information within the HotelRunner platform.

Capturing Guest Details During Reservation

 When a guest makes a reservation, gather essential details including:

 Record any specific requests or preferences the guest might have, such as:

 Use the notes section to record any other relevant information, like:

 HotelRunner allows you to create and manage individual guest profiles.

  Maintain a single record for each guest, storing all of their reservation history, contact information, and special requests.

 When a guest stays with you again, ensure that you update their profile with any changes in their personal details, preferences, or any new special requests. 

 Enhance guest experiences by using their information to offer personalized services, such as:

 Employ guest information for targeted communication, such as:

  Always prioritize data security and confidentiality. Comply with privacy laws regarding personal information storage and communication.

Advantages of Effective Guest Information Management

 Providing personalized service and anticipating guest needs enhances guest satisfaction.

 Streamlined processes and quick access to information lead to more efficient operations.

 Delivering tailored experiences creates lasting relationships and encourages repeat bookings.

By effectively managing guest information, you can create a positive impression, foster a loyal customer base, and contribute to the overall success of your hotel business.

Instructions for adding guest details, managing contact information, and handling special requests.

Managing Guest Information

HotelRunner makes managing reservations a breeze! This article will guide you through the process of  accepting and managing incoming reservation requests. 

 Navigate to the "Reservations" section of your HotelRunner dashboard, usually found in the left-hand menu.

 View a list of incoming reservation requests. Each request will typically include:

 Check the availability of the requested room type for the specified dates. If available, confirm and accept the reservation. If not, you have options to:

  Capture the guest's full name, contact information (phone number and email address), and any additional details.

 If required, collect payment information, including credit card details or other payment methods.

  Generate and send a reservation confirmation email to the guest, including:

 Maintain a guest profile for each reservation. This allows you to:

 Use a visual calendar to keep track of your hotel's occupancy and manage future bookings.

 Monitor the status of reservations (e.g., pending, confirmed, checked-in, checked-out).

  Respond promptly to guest inquiries or changes to reservations.

By successfully managing incoming reservations, you ensure a smooth guest experience,  increase occupancy rates, and ultimately enhance your hotel's profitability.

Guide on handling incoming reservation requests, managing availability, and confirming bookings.

Reservations & Bookings

Processing Payments and Invoices

Managing Guest Information

Accepting Reservations