Managing Your Subscription and Billing Information
Last updated May 12, 2024
Introduction: Keeping your subscription and billing information up-to-date ensures uninterrupted access to Kapwing's features and tools. This guide provides easy-to-follow instructions for managing your subscription plan, updating payment details, and viewing billing history.
Step-by-Step Guide:
- Access Your Billing Information:
- Log into your Kapwing account.
- Navigate to "Account Settings" by clicking on your profile icon or name in the upper right corner.
- Select the "Billing" or "Subscription" tab to view your current plan details.
- Update Payment Method:
- In the Billing section, locate your existing payment method and click "Edit" or "Update."
- Enter your new payment details, including card number, expiration date, and CVV.
- Click "Save" to apply the changes.
- Change Subscription Plan:
- Review your current plan and click "Change Plan" or "Upgrade" to view other available options.
- Choose the desired plan and confirm your selection.
- The new plan will become active immediately or at the end of the current billing period.
- Cancel or Pause Subscription:
- If you need to pause or cancel your subscription, find the relevant option in the Billing tab.
- Click "Cancel Subscription" and follow the prompts to confirm.
- Be aware of any potential consequences like losing access to premium features.
- View Billing History:
- In the Billing section, you can review a summary of past payments.
- Download or print individual invoices for your records if needed.
- Contact Support:
- If you encounter any difficulties managing your subscription or billing information, reach out to Kapwing's support team.
- Provide details about your issue for a quicker resolution.
By managing your subscription and billing information proactively, you ensure seamless access to Kapwing's video editing tools.
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