Return and Refund Policy

At Musely, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may not be the right fit for you. This is why we have established a clear and straightforward Return and Refund Policy to help you navigate returns and ensure a hassle-free experience.

This policy outlines the conditions under which products may be returned, the steps you need to take to return an item, and how refunds are processed. Please read through the following guidelines carefully to understand our return and refund process.

Eligibility for Returns

To be eligible for a return, please ensure that the following conditions are met:

How to Initiate a Return

If you meet the eligibility criteria outlined above, you can initiate a return by following these steps:

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. Upon successful inspection, your refund will be processed within 7-10 business days. The funds will be credited back to the original payment method used during the purchase.

Please note that shipping costs are non-refundable, and you will be responsible for the return shipping charges unless the return is due to a Musely error.

Exceptions

Some products may not be eligible for returns, including:

We appreciate your understanding and cooperation. If you have any questions regarding our Return and Refund Policy, please contact our support team. We're here to help!