Proactis System Maintenance and Updates
Last updated September 24, 2024
Proactis periodically performs system maintenance and releases updates to enhance the platform's stability, security, and functionality. Understanding these updates and maintenance schedules helps ensure a smooth and reliable experience with the platform.
System Maintenance:
- Scheduled Maintenance: Proactis typically announces scheduled maintenance windows in advance to minimize disruption to users. These announcements often include:
- Date and Time: The specific date and time period during which maintenance will occur.
- Platform Impact: A description of which features or functionalities will be affected.
- Downtime: An estimate of how long the platform will be unavailable during maintenance.
- Notifications: Proactis will typically communicate maintenance schedules through various channels, including:
- Email Notifications: Emails sent to registered users with details about upcoming maintenance.
- Platform Announcements: Notices posted within the Proactis platform itself.
- Website Announcements: Updates shared on their website's news or support pages.
- Impact of Maintenance: System maintenance can sometimes lead to temporary interruptions or service downtime. During planned maintenance, certain features or functionalities may be unavailable.
Software Updates:
- Update Releases: Proactis releases software updates to improve performance, add new features, enhance security, and address bugs or vulnerabilities.
- Update Notifications: Similar to maintenance announcements, Proactis will typically provide updates about new software releases through:
- Platform Notifications: Messages within the Proactis interface informing users about available updates.
- Email Notifications: Alerts sent to registered users with details about the update and its benefits.
- Website Updates: Announcements on the Proactis website's news or support pages.
- Update Process: The update process may vary based on the type of update. Updates can sometimes be automatically applied, or you may need to manually install them. Proactis will generally provide instructions on how to update your system.
Best Practices:
- Stay Informed: Monitor Proactis’ official communication channels (emails, platform notices, website announcements) for upcoming maintenance windows or new software releases.
- Backup Data: Before any major updates or maintenance periods, back up sensitive data linked to your Proactis account to safeguard against unforeseen issues.
- Read Release Notes: Carefully read through the release notes or announcement details about any updates or maintenance to understand the specific changes and impact.
- Contact Support: If you have any questions or concerns about updates or maintenance, don't hesitate to reach out to Proactis support for clarification or assistance.
By staying informed about Proactis system maintenance and software updates, you can proactively plan for any potential disruptions, ensuring a smooth and seamless experience with the platform.
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