Common Issues and Solutions
Last updated June 24, 2024
In this article, we will address some of the most common issues Ovvio users might face and provide step-by-step solutions to resolve them.
Issue 1: Unable to Log In
If you're having trouble logging in to your Ovvio account, follow these steps:
- Ensure you are using the correct email and password.
- Check your internet connection.
- Try resetting your password by clicking on the "Forgot Password" link.
- Clear your browser cache and cookies.
- If the problem persists, contact Ovvio support.
Issue 2: Missing Tasks or Data
To recover missing tasks or data, try the following:
- Make sure you are logged into the correct Ovvio account.
- Check your archived tasks and projects.
- Look for the missing items in the search bar.
- Verify if there are any filters applied that might hide certain tasks.
- Reach out to the support team if you're unable to find your data.
Issue 3: Notification Problems
If you're not receiving notifications as expected, you can resolve this by:
- Checking your notification settings within Ovvio.
- Ensuring that your email address is correctly registered.
- Verifying that notifications are not being blocked by your email provider.
- Reviewing the notification history in your account.
- If necessary, consult the support team for further assistance.
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