Troubleshooting Integration Issues
Last updated July 25, 2024
While integrating Checkr with your existing systems can streamline your workflows, occasional integration issues may arise. This guide provides troubleshooting steps for common integration problems, helping you identify and resolve issues efficiently.
Common Integration Challenges and Solutions
- Data Transfer Errors:
- Verify Mappings: Ensure that the candidate data fields are correctly mapped between your ATS and Checkr. Review the mappings and make necessary adjustments.
- Data Formatting: Check for inconsistencies in data formatting (e.g., date formats, special characters) and ensure compatibility across both systems.
- Field Validation: Verify that all required data fields are populated correctly and meet the validation rules.
- Workflow Discrepancies:
- Trigger Conditions: Check that the trigger conditions for initiating background checks within your ATS are set correctly.
- Workflow Stages: Ensure that the background check process is integrated into the appropriate stages of your ATS workflows.
- Synchronization Issues: Verify that the integration is properly synchronized, and both systems are communicating effectively.
- API Errors:
- Authentication Issues: Confirm that your API keys or OAuth tokens are valid and have the appropriate permissions.
- Request Formatting: Check the format of your API requests and ensure they comply with the Checkr API documentation.
- Rate Limiting: Monitor your API usage and adjust your code to avoid exceeding the allowed rate limits.
- Technical Support:
- Checkr Documentation: Refer to Checkr's documentation and support resources for troubleshooting guides and FAQs.
- Contact Support: Reach out to Checkr's support team for assistance with complex integration issues or to report bugs.
By systematically troubleshooting integration issues, you can identify and resolve problems quickly, restoring seamless workflow and ensuring reliable background check processes.
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