Understanding Error Messages
Last updated October 3, 2024
Understanding Error Messages in BioRender
Error messages can be frustrating, especially when you're in the midst of creating an important scientific illustration. This article aims to help you understand common error messages you may encounter while using BioRender, their causes, and how to resolve them effectively.
BioRender is designed to be user-friendly, but technical issues can sometimes arise. Familiarizing yourself with these error messages can enhance your troubleshooting skills and improve your overall experience with our platform.
Common Error Messages
Here are some common error messages you may encounter while using BioRender and instructions on how to address them.
- Error: 'File Upload Failed'
- Error: 'Insufficient Permissions'
- Error: 'Session Timeout'
Step-by-Step Troubleshooting
For each error message listed above, follow these troubleshooting steps:
- Error: 'File Upload Failed'
- Check your internet connection to ensure it's stable.
- Ensure that the file format is supported by BioRender (.png, .jpg, .svg).
- Verify that your file size doesn't exceed the maximum limit.
- Try re-uploading the file or refreshing the page.
- Error: 'Insufficient Permissions'
- Ensure you are logged in to the correct account.
- If you're part of a team, check to see if you have the required permissions to access certain features.
- Contact the team admin to adjust your permissions if necessary.
- Error: 'Session Timeout'
- Try refreshing the page or logging back into BioRender.
- Ensure you save your work frequently to prevent data loss.
- If the issue persists, check your browser settings to ensure cookies are enabled.
When to Contact Support
If you have followed the troubleshooting steps and are still encountering issues, it may be time to reach out to BioRender's support team.
Be prepared to provide the following information:
- A detailed description of the error message.
- Steps you took before encountering the error.
- Any screenshots that illustrate the issue.
By understanding these error messages and knowing how to troubleshoot, you can improve your workflow and make the most out of your BioRender experience.