Burst Return Policy
Last updated September 23, 2024
Burst Oral Care is committed to customer satisfaction. If for any reason you are not completely satisfied with your Burst purchase, you can return eligible items for a refund or exchange within a specified timeframe.
Return Policy Details:
- Eligibility: Most Burst products are eligible for return, excluding items that have been opened or used, or that are in “as-is” condition. Check the product description page for specific information on eligible items.
- Return Window: You have 30 days from the date you received your order to initiate a return.
- Return Process:
- Contact Customer Support: Start the return process by contacting Burst's customer support team through their website, email, or phone.
- Request a Return Authorization: Provide your order details and reason for return. Customer support will provide you with a return authorization number (RAN) and instructions for packaging and returning your items.
- Package Your Items: Carefully repackage the items you want to return in their original packaging, if possible. Include any accessories or manuals.
- Attach Your RAN: Affix the RAN label (provided by Burst) to the outside of your package.
- Ship Your Return: Ship your return package to the address provided by Burst. Ensure the package is properly insured.
- Return Shipping Costs: You will be responsible for return shipping costs. However, Burst may offer pre-paid shipping labels for certain situations, so check with their customer support team.
Refunds and Exchanges:
- Refunds: Once your return is received and inspected, you will receive a refund to your original payment method. Please note that the refund amount may exclude the original shipping cost.
- Exchanges: If you wish to exchange an item, contact Burst's customer support team to discuss your exchange options.
Additional Information:
- Damaged or Defective Items: If you received a damaged or defective item, contact Burst's customer support team immediately. They may offer a replacement or refund.
- Review Return Policy: Check the Burst website for the most up-to-date version of the return policy before initiating a return.
- Contact Customer Support: For any questions related to the return policy or the return process, contact Burst's customer support.
By following Burst's clear return policy, you can ensure a smooth and hassle-free return process.
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