What is Burst's Warranty Policy?
Last updated September 23, 2024
Burst's Warranty Policy
Burst Oral Care stands behind the quality of its products and offers warranty coverage to ensure customer satisfaction. Understanding Burst's warranty policy can help you navigate any potential repair or replacement needs for your Burst products.
Burst's Warranty Coverage:
- Limited Warranty: Burst provides a one-year limited warranty on its electric toothbrushes.
- Coverage: The warranty covers defects in materials and workmanship under normal use and care.
- Exclusions: The warranty does not cover:
- Damage caused by misuse, neglect, or accidents.
- Damage caused by unauthorized repairs or modifications.
- Normal wear and tear.
- Cosmetic damage that does not affect the product's functionality.
Filing a Warranty Claim:
- Contact Customer Support: If you experience a defect covered under Burst's warranty, reach out to their customer support team through their website, email, or phone.
- Provide Product Information: Provide your order details, including your order number and the product model number, along with a clear description of the issue you are experiencing.
- Follow Instructions: Customer support will guide you through the warranty claim process, providing any necessary instructions and forms.
- Provide Proof of Purchase: You may need to provide proof of purchase, such as your order confirmation email or receipt, to validate your warranty claim.
- Return Product: Depending on the issue and Burst's instructions, you may be required to return the defective product for inspection or repair.
- Repair or Replacement: If the defect is covered under warranty, Burst will repair or replace the defective product at no additional cost to you.
Additional Information:
- Warranty Terms: Review the complete warranty terms and conditions on Burst's website for detailed information on coverage, exclusions, and the warranty claim process.
- Contact Customer Support: If you have any questions regarding the warranty, the warranty claim process, or any other related inquiries, contact Burst's customer support team for assistance.
By understanding Burst's warranty policy, you can address any issues with your Burst products confidently and efficiently.
Was this article helpful?