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Help Center›Shipping Management›Tracking Your Shipment Status

Tracking Your Shipment Status

Last updated October 12, 2024

Tracking Your Shipment Status with GoComet

At GoComet, we understand that tracking your shipments in real-time is critical for managing your logistics efficiently. Knowing the status of your shipments allows you to provide timely updates to your customers and ensures that you can respond quickly to any issues that may arise. This article will guide you through the process of tracking your shipment status using our comprehensive platform.

Why Track Your Shipments?

Tracking your shipments offers numerous benefits, including:

  • Enhanced visibility into your shipment’s journey.
  • Reduced anxiety by knowing the estimated delivery times.
  • The ability to address any potential delays proactively.

How to Track Your Shipment Status

Follow these simple steps to track your shipment status on GoComet:

  • Log in to your GoComet account.
  • Navigate to the 'Shipments' tab on the dashboard.
  • Locate the specific shipment you want to track. You can search for it using the shipment ID or filter by date.
  • Click on the shipment entry to view the detailed tracking information.
  • You will see a real-time tracking map showing the current location of your shipment, along with shipment milestones and estimated delivery dates.
  • If necessary, set up notifications to alert you of any changes in the shipment status.

    • Understanding Tracking Updates

    GoComet provides detailed updates throughout your shipment’s journey, including:

    • Pick-up confirmation
    • In-transit notifications
    • Delivery confirmation

    Troubleshooting Common Tracking Issues

    If you encounter any issues while tracking your shipment, consider the following troubleshooting tips:

  • Ensure you're using the correct shipment ID. Mistakes in the ID can result in no tracking data.
  • Refresh the page to check for updated information.
  • If the tracking information is not available, there might be a delay in updates from the carrier.
  • Contact GoComet support if the issue persists.

    • In conclusion, tracking your shipment status with GoComet enhances your supply chain efficiency and allows you to stay informed every step of the way. By following the steps outlined above, you can ensure a smooth tracking experience and take any necessary actions promptly.

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