Troubleshooting Common Issues
Last updated September 14, 2024
While Eleos Health strives to provide a seamless experience, you may encounter occasional technical issues. This article covers some common troubleshooting steps for resolving technical difficulties.
Common Issues and Resolutions
- Login Problems: If you are unable to log in to your account, check your email address and password for accuracy. Reset your password if necessary. If you continue to experience login issues, contact Eleos Health customer support for assistance.
- Data Syncing Errors: If you are experiencing issues with data syncing from your connected devices or apps, ensure that both the Eleos Health app and the connected device or app have stable internet connections. Check if your connected device or app is authorized to share data with Eleos Health.
- App Crashes: If the Eleos Health app crashes frequently, try restarting your device. Ensure that your phone's operating system is up to date. If the issue persists, contact customer support for further troubleshooting.
- Slow Performance: If you are experiencing slow performance, make sure you have a stable internet connection. Try clearing the cache and data of the Eleos Health app. If the issue continues, contact customer support for assistance.
If the troubleshooting steps provided do not resolve the issue, contact Eleos Health customer support for further assistance. Our team is here to provide comprehensive support and help you get back on track with your health management journey.
Was this article helpful?