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PatientEdge

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Gaining valuable insights into patient satisfaction, experiences, and preferences is essential for continuously improving your practice. PatientEdge provides tools that enable you to gather feedback through customizable surveys and feedback mechanisms, empowering you to enhance patient care and foster stronger relationships.

 Explore pre-designed survey templates within PatientEdge, tailored to areas like patient satisfaction, appointment experience, or specific healthcare services.

  Modify existing templates or create custom surveys with questions specific to your practice's needs and areas for improvement.

 Clearly define the purpose of your survey to ensure you gather relevant and actionable data.

  Send surveys through the patient portal, allowing patients to complete them online at their convenience.

  Utilize PatientEdge's email capabilities to distribute surveys directly to patient inboxes.

  Offer printed surveys to patients in waiting areas or after appointments for those who prefer a paper format. 

  Monitor the number of patients who complete the surveys to gauge participation levels.

  Use PatientEdge's reporting features to analyze survey responses, generate charts, and identify trends and areas of improvement.

  Group feedback into categories, such as positive, negative, and suggestions, to prioritize areas needing attention.

  Communicate key findings with your staff to ensure they understand patient feedback and its implications for practice improvements.

  Based on the gathered feedback, take concrete steps to address areas for improvement, such as refining processes, enhancing communication, or adjusting services.

  Inform patients about actions taken in response to their feedback to demonstrate your commitment to their experience and satisfaction.

Regularly utilizing patient surveys and feedback allows your practice to proactively identify areas of strength and weakness, stay attuned to patient needs, and continuously enhance the quality of your patient care.

Gather insights and improve patient satisfaction through customizable surveys and feedback mechanisms.

Leveraging Patient Surveys and Feedback

In today's fast-paced world, it's crucial to keep patients informed and engaged throughout their healthcare journey.  PatientEdge empowers you to send automated appointment reminders and confirmations, ensuring patients are prepared for their visits and minimizing missed appointments.

  Access the "Appointment Settings" section within PatientEdge and customize the reminder frequency and delivery methods. You can choose to send reminders via email, SMS, or both. 

 Determine how far in advance you want to send reminders, such as 24 hours, 1 hour, or 5 minutes before the appointment.

 Craft custom reminder messages that include relevant details, such as the date, time, location, and purpose of the appointment.

 Enable automatic confirmation emails that are sent to patients immediately after they schedule an appointment. 

 Ensure confirmation emails contain essential information like the date, time, and location of the appointment, the patient's name, and the provider's name.

 Consider including resources for patients, such as directions to the office, parking instructions, or links to patient portal access.

 Access the "Appointment History" section to review sent reminders and confirmation emails, tracking which patients have received messages and their engagement levels.

Customize Reminders Based on Performance:

 Analyze reminder and confirmation data to understand which methods and timeframes are most effective for your practice.

 Experiment with different reminder types, such as appointment confirmation reminders, pre-appointment questionnaires, or reminders for follow-up appointments.

By effectively utilizing PatientEdge's automated appointment reminder and confirmation tools, you can significantly reduce no-show rates, enhance patient engagement, and streamline your practice's communication processes.

Utilize PatientEdge's automated appointment reminder and confirmation features to improve patient attendance.

Sending Appointment Reminders and Confirmations

Empowering patients with access to their medical information and enabling them to actively participate in their healthcare journey is crucial. PatientEdge's secure patient portals offer a convenient and HIPAA-compliant platform for patients to manage their health records, communicate with your practice, and engage in their care. 

 Navigate to the "Settings" section within PatientEdge and locate the "Patient Portal" configuration options.

  Enable the patient portal feature and choose the desired level of access for your patients.  

  Configure the specific functionalities you want to provide to patients, such as:

  Determine which patients have access to the portal and what level of information they can view or interact with. 

  Inform patients about the availability of the patient portal during check-ins, appointments, or through printed materials.

  Clearly communicate the login process and provide patients with their unique login credentials.

  If needed, provide patients with brief tutorials or walk-throughs to help them navigate the portal and understand its functionalities.

  Enhance security by implementing two-factor authentication, requiring patients to provide additional verification beyond their password.

  Ensure that the patient portal and all associated communication channels are fully HIPAA-compliant to protect patient privacy and data security.

  Routinely review security settings and protocols to ensure they remain current and effective, mitigating potential vulnerabilities.

By establishing secure patient portals, you empower patients to take an active role in their healthcare, fostering greater transparency, communication, and engagement with your practice.

Enable patients to securely access their medical information, request appointments, and communicate with your practice.

Patient Engagement

Leveraging Patient Surveys and Feedback

Sending Appointment Reminders and Confirmations

Setting up Secure Patient Portals