FAQs: Billing and Subscription Management
Last updated April 24, 2024
Introduction:
Navigating billing and subscription management processes can sometimes be challenging. In this FAQ guide, we'll address some common questions related to billing and subscription management for the Courier platform.
Q: How does Courier pricing work? A: Courier offers flexible pricing plans based on usage volume and feature requirements. You can choose between monthly or annual billing cycles and select a plan that best suits your needs. Visit our pricing page for more information.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, Mastercard, American Express) for payment. For enterprise customers, we also offer invoicing as a payment option.
Q: Can I change my subscription plan at any time? A: Yes, you can upgrade or downgrade your subscription plan at any time through the Courier dashboard. Changes to your plan will take effect immediately, and you will be billed accordingly.
Q: How do I cancel my subscription? A: You can cancel your subscription at any time by contacting our support team or accessing the subscription management section in the Courier dashboard. Upon cancellation, your account will remain active until the end of the current billing period.
Q: Can I add or remove users from my subscription? A: Yes, you can add or remove users from your subscription by adjusting your account settings in the Courier dashboard. Changes to user licenses will be reflected in your next billing cycle.
Q: Do you offer discounts for non-profit organizations or educational institutions? A: Yes, we offer discounts for eligible non-profit organizations and educational institutions. Please reach out to our sales team for more information on discounted pricing options.
Q: How do I access and download my invoices? A: You can access and download your invoices directly from the Courier dashboard. Simply navigate to the billing or invoices section to view and download your invoices in PDF format.
Q: What happens if my payment fails? A: If your payment fails, we will attempt to retry the payment using the payment method on file. If the payment continues to fail, your account may be temporarily suspended until the outstanding balance is settled.
Q: Do you offer refunds for unused credits or services? A: We do not offer refunds for unused credits or services. However, you can adjust your subscription plan to better align with your usage needs.
Q: How do I contact support for billing-related questions? A: If you have any billing-related questions or issues, please contact our support team via email or through the live chat feature in the Courier dashboard. Our support team will be happy to assist you with any billing inquiries.
Conclusion:
This FAQ guide covers some common questions related to billing and subscription management for the Courier platform. If you have any additional questions or concerns, please don't hesitate to reach out to our support team for assistance.