Billing and Payment Information
Last updated August 29, 2024
Understanding Rootly's billing process and payment options ensures smooth account management and helps you maintain your monitoring services without interruption. This guide provides information about billing cycles, payment methods, and accessing billing details.
Billing and Payment Information
- Billing Cycle: Rootly generally operates on a monthly billing cycle, charging your account at the beginning of each month for the current subscription plan.
- Payment Methods:
- Credit Card: Rootly accepts major credit cards (Visa, Mastercard, American Express, etc.) for payment.
- Other Options: Check Rootly's website for other available payment methods, such as PayPal or bank transfers.
- Subscription Plans: Explore different subscription plans offered by Rootly, considering features, resources, and pricing.
- Accessing Billing Information:
- Account Settings: Access your billing information within your Rootly account settings.
- Billing Panel: Navigate to the billing section to view your billing history, payment details, and subscription plan.
- Invoice Downloads: Download invoices for past billing periods.
- Changing Payment Information:
- Payment Details: Update your payment information, including credit card details or bank account information, within the billing section of your account.
- Changing Subscription Plan:
- Plan Upgrades: Upgrade your plan to access additional features or resources.
- Plan Downgrades: Downgrade to a lower-tier plan if you no longer need the resources or features of your current plan.
- Cancellation:
- Subscription Cancelation: Contact Rootly support or use the cancellation options within your account settings to cancel your subscription.
Additional Information
- Service Charges: Review Rootly's pricing page for details on service charges, which might apply for additional features or resources.
- Currency: Note the currency used for billing in your region.
- Billing Contact: If you have any questions or require assistance with billing or payment, contact Rootly's support team.
By familiarizing yourself with Rootly's billing procedures and payment methods, you can manage your account efficiently and ensure that your monitoring services remain uninterrupted. Keep your payment details up to date, choose the appropriate subscription plan for your needs, and contact support if you have any questions about your billing.
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