Troubleshooting Internet Connectivity Issues
Last updated July 27, 2024
Experiencing issues with your TELUS internet connection? Don't worry, we're here to help. This guide walks you through some common troubleshooting steps to get you back online.
Check the Basics
- Verify Your Modem and Router Are Turned On: Ensure your modem and router are plugged in and powered on. Check for any lights on the devices that indicate a problem, such as a power light being red or a blinking internet light.
- Check for Equipment Malfunctions: If you suspect a hardware issue, try restarting your modem and router by unplugging them for 30 seconds and plugging them back in. This can sometimes resolve temporary glitches.
- Inspect Cables and Connections: Inspect all cables connecting your modem, router, and devices for any loose connections, bends, or damage. Ensure all cables are securely plugged into the appropriate ports.
- Check for Power Outages: Contact your local power company to confirm whether a power outage is affecting your area. A power outage can disrupt internet service.
- Check for Service Outages: Visit the TELUS website or their mobile app to check for reported service outages in your area.
Troubleshoot Your Network
- Test Your Internet Speed: Use an online speed test (like [https://fast.com](https://fast.com)) to check if your internet speed is meeting the expected performance levels based on your TELUS plan.
- Restart Your Devices: Restarting your computer, laptop, or other devices connected to the internet can sometimes resolve software glitches causing connectivity problems.
- Check for Malware or Virus Infections: Run a full antivirus scan on your devices to check for any malware or viruses that might be interfering with your internet connection.
- Consider Network Interference: Look for potential sources of interference, such as cordless phones, microwaves, or other wireless devices operating on the same frequency as your Wi-Fi network.
- Reset Your Router: If you've tried other troubleshooting steps, resetting your router can sometimes fix network configuration issues. Find the reset button on your router (usually a small button) and press it for a few seconds.
Contact TELUS Support
If you've tried all the above troubleshooting steps and are still experiencing internet connection issues, contact TELUS customer support for assistance. They can help diagnose more complex problems and, if necessary, schedule a technician visit.
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