Contacting Customer Support
Last updated July 27, 2024
Contacting TELUS Customer Support
Need assistance with your TELUS services, have questions about your account, or require technical support? TELUS offers various ways to contact their customer support team, ensuring you receive help when you need it.
Contact Options
- Phone: Call TELUS customer support at the number listed on your bill or website. Be prepared to provide your account information for faster service.
- Website: Visit the TELUS website ([https://www.telus.com/en/support](https://www.telus.com/en/support)) and navigate to their support section. You’ll find contact forms, frequently asked questions (FAQs), and helpful resources.
- Online Chat: Some TELUS websites offer a live chat feature, allowing you to connect with an agent for immediate assistance.
- Social Media: Reach out to TELUS on their social media channels, like Twitter or Facebook, for customer support, inquiries, or feedback.
- My TELUS App: The My TELUS app (for mobile devices) provides an "Ask TELUS" feature for immediate assistance through chat or messaging.
Tips for Contacting Customer Support
- Gather Essential Information: Before contacting support, gather your account details, including your account number, service type, phone number, or any other relevant information.
- Describe the Issue Clearly: Provide a detailed explanation of the problem you're experiencing, including any error messages or specific symptoms.
- Be Patient and Courteous: Customer service agents are there to help. Remain patient and courteous while waiting for assistance or while they gather information.
- Document the Interaction: Note down the date, time, and any relevant information from your interaction with support, including the agent's name, a summary of the conversation, and any solutions provided.
Customer Support Resources
- Frequently Asked Questions (FAQs): TELUS provides a comprehensive FAQ section on their website covering common questions and issues.
- Help Articles and Tutorials: Explore their website for detailed articles and tutorials on troubleshooting specific services or device issues.
- Community Forums: Visit TELUS community forums to interact with other customers, share experiences, and get support or advice.
Contacting Business Solutions
For inquiries related to TELUS business services, contact their dedicated business solutions team through their website or phone line. They specialize in providing tailored support for businesses.
Contacting Technical Support
For technical issues related to hardware or devices, visit TELUS's technical support pages on their website or contact their dedicated technical support teams.
Was this article helpful?