Contact Information and Support Channels
Last updated July 24, 2024
Great Learning provides multiple channels for you to connect with the company for inquiries, support, or feedback. Here’s a guide to the available contact options:
Contacting Great Learning
- Website: Visit the Great Learning website, where you'll find various contact options, including:
- Contact Us Form: Complete a contact form with your details and query.
- Phone Numbers: Locate the phone number for the relevant department or region.
- Email Addresses: Find specific email addresses for different departments like admissions, support, or career services.
- Social Media: Connect with Great Learning on social media platforms like LinkedIn, Facebook, and Twitter for general inquiries or announcements.
- Student Portal: If you're an enrolled student, access your student portal. You'll often find direct support channels within the portal, such as:
- Support Ticket Submission: Submit a ticket with a detailed description of your issue.
- Live Chat: Connect with a support representative through live chat for immediate assistance.
- FAQ Section: Explore the frequently asked questions section for answers to common issues.
Specific Support Channels
- Admissions: For inquiries about programs, eligibility, application processes, and admissions decisions, contact the admissions team.
- Technical Support: For issues related to the online learning platform, course materials, technology, or login problems, reach out to the technical support team.
- Career Services: For support with career planning, resume building, job search strategies, and other career-related matters, contact the career services team.
- General Inquiries: For general inquiries about the company, programs, or any other non-specific questions, use the general contact form or other methods available on the website.
Best Practices for Contacting Support
- Be Specific and Clear: Describe your issue or request as clearly and concisely as possible.
- Provide Relevant Information: Include relevant details, such as your student ID, program name, contact information, and any error messages encountered.
- Be Patient: Allow some time for the support team to respond, especially during peak hours or for complex inquiries.
- Check Your Inbox: After contacting support, regularly check your email for responses or updates.
Great Learning strives to provide timely and helpful support to all learners. By choosing the appropriate contact channel and providing necessary information, you can ensure a swift and satisfactory resolution to your inquiries or technical issues.
Was this article helpful?