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Kickstarter

Stay updated on the status of all your company's support tickets.

Customer portal

In today's digital world, safeguarding online accounts is crucial, and Kickstarter is no exception. Your Kickstarter account stores valuable information, including your payment details, personal information, and potentially sensitive project data.  This guide will provide tips and best practices for securing your account and protecting your data.

  Avoid using common or easily guessable passwords. Opt for a combination of uppercase and lowercase letters, numbers, and symbols. Aim for at least 12 characters in length.

  Use different, unique passwords for all your online accounts. This minimizes the risk of compromising multiple accounts if one is breached.

  Consider using a password manager to securely store and manage your passwords. Password managers generate strong, unique passwords and automatically fill them in for you, reducing the need to remember them.

  Never share your Kickstarter password with anyone, including friends, family, or colleagues. 

  Change your password every few months to enhance security.

  Enable two-factor authentication (2FA) if available. 2FA adds an extra layer of security by requiring you to enter a code sent to your phone or email in addition to your password.

  Beware of phishing emails or messages that appear to be from Kickstarter but may be fraudulent. Never click on suspicious links or provide personal information in response to unsolicited messages.

  Always sign out of your Kickstarter account when you're finished using it, especially when using a shared computer or public Wi-Fi.

  Regularly review your account activity to detect any suspicious logins or transactions. If you notice anything unusual, immediately change your password and contact Kickstarter support.

  If you suspect your account has been compromised, contact Kickstarter support immediately to report the issue and request assistance.

 Ensure your computer or mobile device has updated antivirus software and is protected by a firewall.

  Consider using a VPN (virtual private network) when connecting to public Wi-Fi to encrypt your internet traffic and enhance privacy.

  Stay updated on the latest security threats and best practices by following security advice and recommendations from reputable cybersecurity organizations.

Tips for securing your Kickstarter account, choosing strong passwords, and protecting your personal information.

Password Security and Account Protection

While Kickstarter strives to provide a seamless user experience, occasional account issues can arise. This guide will equip you with troubleshooting tips and provide information on how to contact Kickstarter support for assistance.

Common Account Issues and Troubleshooting Tips

 If you've forgotten your password, click the "Forgot Password" link on the login page and follow the instructions to reset your password.

  If you're having trouble logging in, ensure you are using the correct email address and password. Check your caps lock and make sure your keyboard input is correct. If the issue persists, try resetting your password. 

  If you're experiencing payment issues, check your payment method's validity and ensure sufficient funds are available. If you're using a credit or debit card, contact your bank to confirm the card's status.

  If your reward has not arrived within the estimated delivery timeframe, check for updates from the project creator regarding production and shipment. You can also contact the creator directly through Kickstarter's messaging system for clarification. 

  If your account has been suspended, review Kickstarter's terms of service to understand potential reasons for suspension. You can then contact Kickstarter support to request account reactivation.

  Before contacting support, explore Kickstarter's comprehensive Help Center, which provides answers to frequently asked questions and troubleshooting guides.

  If your issue isn't addressed in the Help Center, locate the "Contact Us" link on Kickstarter's website and submit a support request. 

  When submitting a support request, provide as much detail as possible about your issue, including your account details, any relevant error messages, and the specific context of the problem.

 For issues related to a specific project, you can contact the project creator directly through Kickstarter's messaging system.

  Support responses can take a few business days, depending on the complexity of the issue and the volume of inquiries.

  Kickstarter support staff are there to assist you and will do their best to resolve any issues you may encounter.  Be patient and maintain respectful communication throughout the process.

Instructions on how to troubleshoot common account issues and access support resources from Kickstarter.

Troubleshooting Account Issues and Contacting Support

Whether you're a creator seeking funding for your project or a backer eager to support innovative ideas, a Kickstarter account is your gateway to the platform.  This guide will walk you through the process of creating and managing your Kickstarter account effectively.

  Open your web browser and go to www.kickstarter.com.

 Locate the "Sign Up" button, typically found in the upper right corner of the page. 

 Select whether you're signing up as a creator or a backer.

 Provide the necessary information, including your email address, password, and full name. 

 Check your email inbox for a verification message from Kickstarter. Click the link provided to confirm your email address and activate your account.

  Once your account is verified, fill out your profile information, including your preferred name, location, and any relevant links to your website or social media pages. 

  Regularly check and update your profile information, including your email address, password, and any relevant contact details. 

 If you're a creator, you can manage your projects, create new campaigns, track pledges, send updates to backers, and fulfill rewards through your account dashboard.

 If you're a backer, you can manage your pledges, track your rewards, update your payment information, and communicate with project creators through your account dashboard.

 Kickstarter offers privacy settings to control what information is visible to others.  Adjust these settings to ensure your privacy.

  Choose a strong password and enable two-factor authentication for enhanced security.

 Familiarize yourself with Kickstarter's terms of service to understand the platform's rules and policies.

A guide to creating a Kickstarter account, updating your profile information, and managing your account settings.

Account & Security

Password Security and Account Protection

Troubleshooting Account Issues and Contacting Support

Creating and Managing Your Kickstarter Account