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Dataminr

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Customer portal

Integrating Dataminr with your Customer Relationship Management (CRM) system allows you to leverage real-time insights for more informed customer engagement, proactive risk management, and enhanced sales strategies.  By connecting these two powerful platforms, you can gain a deeper understanding of your customers and their needs, enabling you to make more strategic decisions. 

  Establish a data synchronization process to transfer relevant Dataminr alerts or insights into your CRM system.  This might involve using the Dataminr API, webhooks, or other integration tools.

  Enrich your customer profiles with contextual information from Dataminr alerts. For example, you can add details about a customer's location, industry, recent news, or sentiment related to their business or interests. 

  Use real-time insights from Dataminr to tailor sales and marketing campaigns to individual customers or specific segments.  Alerts can provide insights into customer needs, industry trends, or potential risks that can inform your outreach strategies.

  Identify potential risks to your customer base or business through Dataminr alerts.  For example, you can monitor for emerging threats, natural disasters, or regulatory changes that could impact your customers.

  Leverage real-time information from Dataminr to provide better customer support.  Alerts can provide insights into customer concerns, trending issues, or potential product defects, enabling you to address them proactively.

By connecting Dataminr with your CRM, you can elevate your customer engagement, enhance sales strategies, and make more informed decisions based on real-time insights.

Guide on integrating Dataminr with popular CRM systems for enhanced customer insights.

Connecting Dataminr with Your CRM

Building Custom Applications with the Dataminr API

The Dataminr API (Application Programming Interface) empowers developers to create custom applications that leverage the power of real-time insights to solve specific business challenges. By integrating Dataminr data into your own applications, you can unlock a world of possibilities for data-driven decision-making and innovation.

Developing Custom Applications with the Dataminr API:

  Familiarise yourself with the Dataminr API documentation.  This documentation provides detailed information about endpoints, methods, parameters, and data formats, enabling you to understand how to interact with the API.

  Obtain API keys and set up authentication to securely access Dataminr data through your application.

  Explore the available API endpoints and methods to retrieve data related to alerts, historical data, keywords, locations, and other relevant information.

  Understand the structure and format of the data returned by the API. This will enable you to parse and use the data effectively within your application.

  Choose a programming language that is compatible with the Dataminr API. Common languages include Python, Java, JavaScript, and Node.js.

  Design your application based on your specific business needs. Determine the functionalities, user interface, data processing logic, and integration points with other systems.

  Thoroughly test your application using the Dataminr API in a development environment.  Use debugging tools to identify and resolve any issues.

  Deploy your custom application to a suitable environment and ensure ongoing maintenance and updates to ensure its functionality and security.

By leveraging the Dataminr API, you can build custom applications that streamline workflows, enhance decision-making, and empower your team with the insights they need to succeed.

Learn how to access Dataminr data programmatically for developing tailored applications.

Building Custom Applications with the API

Webhooks are powerful tools that enable real-time communication between Dataminr and your applications or systems. They provide an efficient way to receive instant notifications about new alerts, triggers, or events, allowing you to react quickly and automate workflows based on real-time insights.

  Within the Dataminr platform, locate the webhook settings area.  You'll typically find this in the account settings or API management section. 

  Define the URL endpoint where Dataminr should send notifications. Ensure that the URL is accessible from Dataminr's servers.

 Select the specific events that should trigger a webhook notification. This could include new alerts matching your filters, changes in keyword mentions, or the occurrence of specific events related to your interests.

  Specify the type of data you want Dataminr to send in the webhook payload.  This might include alert details, source information, timestamp, keyword matches, or other relevant parameters.

  Choose the HTTP method (GET or POST) for sending the webhook notification.

  Test your webhook configuration by triggering a test event within Dataminr. This will send a sample notification to your webhook URL, allowing you to validate the setup and data format.

  Develop your application to receive and process webhook notifications. You'll need to create logic to handle the incoming payload data, parse it, and take the appropriate actions based on the content.

Webhooks provide a real-time communication channel between Dataminr and your applications, enabling you to create automated workflows, trigger actions based on events, and stay informed about critical information as it unfolds.

Understand how to use webhooks to receive instant notifications about important events.

Integrations & API

Connecting Dataminr with Your CRM

Building Custom Applications with the API

Using Webhooks for Real-Time Notifications