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Help Center›Safety and Trust›Reporting Issues on the Platform

Reporting Issues on the Platform

Last updated October 1, 2024

Reporting Issues on the Airtasker Platform

At Airtasker, we strive to create a safe and efficient environment for both Taskers and Task Posters. However, issues may arise occasionally, and we believe it is essential for our users to know how to report any problems. Whether it's a communication issue, a task dispute, or concerns about safety, our dedicated support team is here to assist you. This guide will walk you through the process of reporting issues on the Airtasker platform effectively.

Types of Issues You Can Report

Before proceeding, it's important to understand the types of issues that can be reported on Airtasker:

  • Inappropriate Behavior: Reporting any misuse or abusive language from users.
  • Task Issues: Problems related to task executions such as damage to property or incomplete tasks.
  • Payment Disputes: Concerns related to transactions or requested payments.
  • Account Security: If you suspect any unauthorized access to your account.

Steps to Report an Issue

If you encounter any issues that you would like to report, please follow these step-by-step instructions:

  • Log into your Airtasker account through the website or mobile app.
  • Go to the 'Help Center' located at the bottom of the homepage.
  • Select the appropriate category that closely matches your issue (e.g., Task Management, Safety and Trust, etc.).
  • In the Help Center, scroll down and find the section for 'Contact Us' or 'Report an Issue.'
  • Fill out the reporting form with accurate and detailed information about the issue.
  • Once submitted, you should receive a confirmation message or email acknowledging your report.
  • Your report will be investigated by our support team, and they will reach out for any further information if necessary.

    • What to Expect After Reporting

    Once you report an issue, our support team will take your concerns seriously. While we aim to respond quickly, please allow some time for our team to investigate the matter thoroughly. You will be updated on the progress and outcomes of your report directly via email.

    Remember that by reporting issues, you help us maintain a safe and reliable platform for everyone. Your participation is crucial to improving the Airtasker community.

    Need Further Assistance?

    If you have any further questions or require assistance beyond reporting an issue, do not hesitate to contact our customer support team directly through the Help Center. We value your feedback and are here to help ensure a positive experience on Airtasker.

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