Handling Cancellations and Refunds
Last updated October 2, 2024
Handling Cancellations and Refunds
At Shogun, we strive to provide the best experience for our customers. However, we understand that sometimes circumstances change, and you may need to cancel your subscription or request a refund. This article will guide you through the process of handling cancellations and refunds smoothly.
We recommend reading through the following steps to ensure that you understand the cancellation and refund policy and procedures.
Understanding Our Cancellation Policy
Shogun operates on a subscription basis, and our cancellation policy is designed to be straightforward and fair. You can cancel your subscription at any time, and your access will continue until the end of your billing cycle.
Steps to Cancel Your Subscription
To cancel your Shogun subscription, please follow these steps:
- Log in to your Shogun account.
- Navigate to the "Account Settings" section.
- Click on the "Billing" tab.
- Scroll down to find the option to cancel your subscription.
- Follow the prompts to confirm your cancellation.
Once you have confirmed your cancellation, you will receive a confirmation email detailing the last day of access.
Requesting a Refund
If you are eligible for a refund based on our refund policy, you can request it through the following steps:
- Visit the Shogun support page.
- Select the 'Contact Support' option.
- Fill out the form with your account details and reason for the refund request.
- Submit the form and await a response from our support team.
Refund requests are typically processed within 5-10 business days, depending on your bank's processing times.
Frequently Asked Questions
Here are some common questions related to cancellations and refunds:
- Can I get a refund if I've used Shogun for a few months?
- Do I lose access to my account immediately after canceling?
- What happens to my store data if I cancel my subscription?
For detailed answers to these questions, please refer to our support documentation or contact our support team.
We hope this guide has been helpful in understanding how to handle cancellations and refunds at Shogun. If you have any further questions, please don’t hesitate to reach out to our support team!