Common Shadow Issues and Solutions
Last updated July 26, 2024
While Shadow provides a reliable cloud gaming and desktop experience, you might encounter occasional issues. This article outlines some common problems and their corresponding solutions.
Common Shadow Issues
- Connection Issues:
- Slow Connection: Check your internet speed and ensure it meets Shadow's minimum requirements. Try restarting your router or modem.
- Connection Drops: Ensure your network connection is stable and free of interference. Consider using a wired Ethernet connection when possible.
- Performance Issues:
- Lag and Stuttering: Ensure your internet connection is stable and strong. Close other applications that might be consuming bandwidth.
- Low Frame Rate: Adjust the graphics settings within Shadow to reduce the burden on the virtual machine.
- Sound Issues:
- No Sound: Check your Shadow app's audio settings and ensure the sound output device is selected correctly.
- App Compatibility:
- Games Not Launching: Ensure the game is compatible with Shadow's hardware. Refer to the game's system requirements or contact the developer for support.
- Account Issues:
- Login Problems: Double-check your account credentials and ensure you're entering the correct email address and password. Reset your password if necessary.
Troubleshooting Steps
- Restart: Begin by restarting your computer, router, and Shadow app to rule out temporary glitches.
- Internet Connection: Check your internet connection speed and stability. Consider using a wired Ethernet connection for optimal performance.
- Shadow App Settings: Review the Shadow app's settings and adjust any relevant configurations, including resolution, frame rate, and audio output.
- Device Compatibility: Ensure your device meets Shadow's minimum system requirements.
- Shadow Support: Contact Shadow's support team for assistance with more complex issues or for specific guidance.
By understanding common Shadow issues and familiarizing yourself with troubleshooting steps, you can resolve most problems and maintain a smooth and enjoyable cloud gaming or desktop experience.
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