Frequently Asked Questions
Last updated July 26, 2024
Here are answers to some of the most common questions we receive from our customers. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team.
Ordering and Delivery
- What are your delivery areas? We currently deliver to [Insert Delivery Areas]. [You can check if your area is covered by entering your address on our website].
- What are your delivery fees? [Insert Information on Delivery Fees].
- Can I track my order? Yes, you can track your order status online through your account dashboard. You will also receive email and/or text notifications with updates.
- What happens if I'm not home for the delivery? [Insert Information on Delivery Instructions and Handling Missed Deliveries]
Meal Plans and Options
- What meal plans do you offer? [Insert Information on Available Meal Plans]
- Can I customize my meals? You can make special requests or avoid specific ingredients during checkout.
- How often can I receive deliveries? [Insert Information on Delivery Frequency Options]
- What are your portion sizes? [Insert Information on Portion Sizes]
Account and Subscription
- How do I create an account? Visit our website and click the "Sign Up" or "Create Account" button. Fill in the required information and verify your email address.
- How do I manage my subscription? You can manage your delivery schedule, payment details, and meal plan preferences through your account dashboard.
- Can I pause or cancel my subscription? Yes, you can pause or cancel your subscription at any time. See our cancellation policies for details.
- How do I update my payment information? Log in to your account and go to the "Subscription" or "Payment Settings" section.
Other
- Are your meals healthy? We prioritize healthy and delicious meals using fresh, high-quality ingredients. You can find nutritional information for each meal on our website.
- Do you cater to dietary restrictions? Yes, we offer dedicated vegetarian, vegan, and gluten-free meal plans. We also accommodate other dietary restrictions through our special requests feature.
- How do I contact customer support? You can reach us through live chat, email, phone, or our contact form on our website.
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