Common Issues and Fixes
Last updated June 14, 2024
Encountering issues with Intelligems? Don't worry, we've got you covered. Below are some of the common issues users face and simple step-by-step solutions to fix them.
Issue 1: Unable to Login
- Check your internet connection.
- Ensure you are using the correct email and password.
- Try resetting your password by clicking on "Forgot Password."
- Clear your browser cache and cookies.
- Contact support if the issue persists.
Issue 2: Features Not Loading
- Refresh the page.
- Make sure you are using a supported browser.
- Disable browser extensions and try again.
- Clear your browser cache.
- Report the issue to support if it continues.
Issue 3: Subscription Plan Not Updating
- Check your payment details and ensure they are up-to-date.
- Log out and log back into your account.
- Wait for a few minutes and refresh the page.
- Contact billing support if the plan still does not update.
Issue 4: Data Sync Problems
- Verify the integration settings with your third-party tools.
- Ensure that both Intelligems and the third-party tool are online.
- Refresh your dashboard.
- Reconnect the integration.
- Reach out to support for further assistance if needed.
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