Returns and Exchanges FAQs
Last updated September 30, 2024
Returns and Exchanges FAQs
At Momentous, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, our Returns and Exchanges policy is designed to cater to your needs. Below, we've outlined some frequently asked questions to help you understand the process and requirements for returns and exchanges.
FAQs
1. What is the return policy for Momentous products?
Momentous products can be returned within 30 days of purchase. To be eligible for a return, the product must be unopened and in its original packaging. If the product is opened, please contact our customer support to discuss your options.
2. How do I initiate a return?
To initiate a return, follow these steps:
- Locate your order confirmation email with your order number.
- Contact our customer support team via email or phone to request a return authorization.
- Once you have received approval, securely package the item, including all original packaging.
- Ship the item back to the address provided by our customer support team.
- Keep your shipping receipt until your return is processed.
3. Can I exchange my product?
Yes! If you wish to exchange a product for a different flavor, size, or type, you can do so. Please follow the same return process mentioned above to return the original item, and then place a new order for the exchange product.
4. Are there any items that cannot be returned?
Due to health and safety regulations, opened items or products that have been removed from their original packaging cannot be returned. If you have any concerns with an opened product, please contact our customer support.
5. When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be credited back to the original payment method used during the purchase.
If you have any additional questions or need further assistance regarding returns and exchanges, please don’t hesitate to reach out to our customer support team. We are here to help ensure that your experience with Momentous is a positive one!