Troubleshooting Common Issues
Last updated October 8, 2024
Troubleshooting Common Issues
As a user of Veriff, you may encounter various issues during the verification process. This article aims to provide you with simple troubleshooting tips to resolve common problems effectively and ensure smooth user experience.
Common Issues and Resolutions
Below are some of the most frequently encountered issues and step-by-step solutions you can follow to resolve them:
- Issue: Unable to Upload Documents
- Resolution Steps:
- Check the file format and size. Ensure that your documents are in an accepted format (e.g., JPG, PNG, PDF) and do not exceed the size limit.
- Confirm that you have a stable internet connection. If not, reconnect to your Wi-Fi or try switching to mobile data.
- If the problem persists, try using a different browser or clearing your current browser's cache and cookies.
- Issue: Verification Stalled or Delayed
- Resolution Steps:
- Check your email inbox, including the spam folder. You may have received an update regarding your verification status.
- Ensure that all required documents have been submitted. Incomplete submissions can cause delays.
- If verification is still taking longer than expected, visit the 'Support' section of the Veriff website to inquire about your status.
- Issue: Account Access Problems
- Resolution Steps:
- If you cannot log in, try resetting your password by clicking on the 'Forgot Password?' link on the login page.
- Verify that the email address you are using is the one associated with your Veriff account.
- If you still face issues, contact Veriff Support for assistance with account recovery.
By following these troubleshooting steps, you can resolve most common issues encountered while using Veriff. For ongoing problems or questions that remain unanswered, we encourage you to reach out to our customer support team for further assistance.
Was this article helpful?