Resetting Your Password
Last updated October 8, 2024
Resetting Your Password
At Veriff, we take your account security seriously. If you ever find yourself needing to reset your password, we've made the process straightforward and user-friendly. This guide will walk you through the steps of resetting your password promptly and securely.
Whether you've forgotten your password or simply wish to update it for security purposes, follow the instructions below to regain access to your account.
Steps to Reset Your Password
Follow these steps to reset your password on the Veriff platform:
- 1. **Visit the Veriff Login Page**: Start by navigating to the Veriff login page at http://www.veriff.com/login.
- 2. **Click on 'Forgot Password?'**: Beneath the login fields, you’ll see an option that says 'Forgot Password?'. Click on this link to initiate the password reset process.
- 3. **Enter Your Email Address**: You will be prompted to enter the email address associated with your Veriff account. Make sure to double-check your email for accuracy.
- 4. **Check Your Email**: After submitting your email, check your inbox for a password reset email from Veriff. If you don’t see it in your inbox, be sure to check your spam or junk folders as well.
- 5. **Follow the Link**: Open the email and click on the password reset link. This will direct you to a secure page to create a new password.
- 6. **Create a New Password**: Enter your new password. Make sure it is strong and meets the requirements laid out on the page (e.g., a mix of uppercase and lowercase letters, numbers, and special characters).
- 7. **Confirm Your New Password**: Re-enter your new password in the confirmation field to ensure it matches.
- 8. **Submit Your New Password**: Once both fields are completed, click on the 'Reset Password' button to finalize the process.
- 9. **Log In with Your New Password**: Return to the login page and enter your new password to access your Veriff account.
Troubleshooting
If you experience any issues during the password reset process, consider these troubleshooting tips:
- Ensure you are entering the correct email address associated with your Veriff account.
- Check whether the password reset email has been received in your inbox or spam folder.
- Make sure that your new password meets all the security requirements specified during the password change process.
For further assistance, do not hesitate to contact Veriff's technical support team who will be happy to help you.
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