Cancellation and Refund Policies
Last updated October 10, 2024
Cancellation and Refund Policies
At Travala.com, we understand that plans can change unexpectedly. Our Cancellation and Refund Policies are designed to provide you with clear information and guidance on how to manage your bookings if you need to cancel. This article will detail the steps to take when you wish to cancel your booking, the conditions for refunds, and important notes to keep in mind.
Cancellation Process
If you need to cancel your booking, please follow these steps:
- Log in to your Travala.com account.
- Navigate to 'My Bookings' in your account dashboard.
- Select the booking you wish to cancel.
- Click on the 'Cancel Booking' option.
- Review the cancellation terms presented.
- Confirm your cancellation by clicking 'Yes, Cancel'.
Refund Conditions
Refunds are subject to the terms set by the accommodation or service provider. Here are the key points to be aware of:
- Fully refundable bookings allow you to receive a full refund if canceled within the specified time frame.
- Partially refundable bookings may have specific conditions under which a partial refund is issued.
- Non-refundable bookings do not qualify for any refund after the booking is completed.
Important Notes
When cancelling a booking, keep the following in mind:
- Cancellation fees may apply depending on the provider's policies.
- You may receive your refund back to the original payment method within a certain number of days.
- It's a good practice to check the specific cancellation policy of each provider before booking.
For further assistance, feel free to reach out to our customer support team or visit our help center for more information.