Common Issues and Solutions
Last updated October 16, 2024
Common Issues and Solutions
Navigating a new platform can sometimes lead to unexpected issues and hurdles. At Orfium, we aim to provide an intuitive and seamless experience for all our users. However, occasional challenges may arise. Below, we've compiled a list of common issues that users may face while using Orfium, along with step-by-step solutions to help you resolve them quickly.
Issue 1: Trouble Logging In
Many users encounter login issues. If you are having trouble accessing your account, follow these steps:
- Check your internet connection to ensure you are online.
- Verify that you are entering the correct email address and password.
- If you’ve forgotten your password, click on the 'Forgot Password?' link to reset it.
- Clear your browser’s cache and cookies, then attempt to log in again.
- If the issue persists, try using a different browser or device.
Issue 2: Problems Uploading Music
Uploading your music to Orfium should be a straightforward process. If you encounter any issues, consider the following steps:
- Ensure that your music files meet Orfium’s supported formats (e.g., MP3, WAV).
- Check the file size; make sure it does not exceed the maximum limit set by Orfium.
- Try uploading from a different browser or device if you face technical issues.
- If you continue to have issues, try restarting your internet connection and attempt to upload again.
Issue 3: Inaccurate Royalty Calculations
Miscommunication regarding royalties can be concerning. If you believe your royalty calculations are incorrect, take these steps:
- Log in to your Orfium account and check your activity report for discrepancies.
- Ensure that your music has been registered correctly in the platform.
- Review your licensing agreements and confirm that they align with the reported royalties.
- Contact Orfium support for a detailed explanation and any further clarification needed.
By following the steps outlined above, you can effectively troubleshoot common issues you may encounter on the Orfium platform. We appreciate your patience as we work to provide you with the best possible service.
Need More Help?
If you have tried the solutions above and still face issues, don't hesitate to reach out to our support team. We're here to help!