Frequently Asked Questions
Last updated October 1, 2024
Frequently Asked Questions (FAQs)
Welcome to Bellroy's Frequently Asked Questions (FAQs) section. Here, you will find answers to some of the most common inquiries we receive about our products, services, and policies. Understanding our values and operations is key to enjoying our carefully designed wallets, bags, and accessories. We've compiled a list of questions to help you navigate your experience with us more smoothly.
1. What materials are used in Bellroy products?
At Bellroy, we prioritize high-quality, sustainable materials. Our products are crafted from premium leather, with a focus on eco-friendly sourcing. You can expect materials that are durable yet soft, ensuring a comfortable experience.
2. How can I place an order?
To place an order, follow these simple steps:
- Visit the Bellroy website at www.bellroy.com
- Browse through our categories to find the product you want.
- Select the product and customize any options, such as color.
- Add the item to your cart.
- Proceed to checkout and fill in your shipping and payment information.
- Review your order and confirm your purchase.
3. What is Bellroy's return policy?
We want you to love your Bellroy products. If you are not satisfied with your purchase, we offer a 30-day return policy from the date of receipt. Products must be in their original condition to qualify for a return.To initiate a return, follow these steps:
- Contact our customer support team via email or through the website.
- Provide your order number and reason for the return.
- Follow the instructions provided to return the product.
4. How do I care for my Bellroy products?
To maintain the appearance and longevity of your Bellroy products, we recommend:
- Regularly cleaning with a soft, damp cloth.
- Avoiding exposure to excessive moisture and direct sunlight.
- Storing your items in a cool, dry place when not in use.
5. How can I contact customer support?
If you have any further questions or require assistance, our customer support team is here to help. You can reach out to us by:
- Visiting the 'Contact Us' page on our website for email support.
- Using the live chat feature available during business hours.
- Checking our Help Center for more articles and information.
Thank you for reading our FAQs! We hope this information helps you in your journey with Bellroy. If you have any further questions, please don't hesitate to reach out to us.