Key Not Working or Invalid
Last updated September 24, 2024
If you're encountering an error where your game key is not working or is deemed invalid, don't worry! There are several steps you can take to troubleshoot this issue and resolve it.
Troubleshooting Invalid Keys
- Double-Check Your Key: Ensure you have entered the correct game key without any typos. Copy and paste the key directly from your Eneba order details to avoid any mistakes.
- Verify Region Compatibility: Confirm that the game key you have is compatible with your region. Regional restrictions can sometimes prevent keys from being redeemed in different areas. Check the activation instructions for your order to see if it lists any specific regional requirements.
- Check Platform Compatibility: Some games might have platform-specific keys. Ensure that you are using the correct platform (e.g., Steam, Origin, Uplay) to redeem the key.
- Review Your Order: Ensure your purchase order details are correct. If you believe your game key is incorrect or missing, contact Eneba support to verify it further.
- Contact Platform Support: If you have carefully checked the key and it still isn't working, reach out to the support team of the gaming platform where you are trying to activate the key. They can help identify and address platform-specific issues.
- Contact Eneba Support: If you have thoroughly checked the key, confirmed region and platform compatibility, and contacted the platform support team, reach out to Eneba support. Provide them with your order details and any errors you are encountering. They can help investigate the issue further and provide assistance with resolving the problem.
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