Frequently Asked Questions (FAQ)
Last updated August 31, 2024
At Speak English Language Institute, we understand that you may have questions about our programs, services, or enrollment process. We've compiled a list of frequently asked questions (FAQ) to provide you with the information you need.
General Inquiries
- What types of English language courses do you offer?
We offer a wide range of English language courses, including General English, Business English, IELTS Preparation, TOEFL Preparation, and specialized courses tailored to specific industries.
- What are your course levels and how do I determine my level?
Our courses are structured into six levels based on the CEFR (Common European Framework of Reference for Languages). You can take our free online placement test to determine your appropriate level.
- What are your course schedules and durations?
We offer flexible schedules, including part-time, full-time, and intensive options. Course durations vary depending on the chosen course level and intensity. See our course catalog for details.
- How do I register for a course?
You can register online through our website, in person at our center, or contact our admissions team for assistance.
- What are your payment options?
We accept online payment, bank transfer, cash payment, and installment plans.
- Do you offer financial aid or scholarships?
We offer a range of financial aid options and scholarships for eligible students. Contact our admissions team to inquire about eligibility criteria and application procedures.
Enrollment and Registration
- What documents do I need for enrollment?
You will need to provide a copy of your passport or national ID, visa information (if applicable), proof of payment, and any other requested documents.
- What is your refund policy?
We offer a refund policy for course cancellations and withdrawals. See our refund policy for details.
- How do I access my student account?
Log in to your student account on our website using your registered email and password.
Learning and Support
- What online learning platform and resources are available?
We provide access to an online learning platform with interactive lessons, practice activities, and additional learning resources.
- What study tips and strategies do you recommend?
Visit our website for study tips and strategies to enhance your learning process and maximize your progress.
- Do you offer tutoring services?
We offer personalized tutoring services to provide additional support and guidance.
- What academic advising and support services are available?
We provide academic advising services to guide you with course selection, learning strategies, and progress monitoring. We also offer student support services, including tutoring, study groups, and online resources.
Contact Us
If you have any further questions or require additional information, please don't hesitate to contact us. We are here to provide you with the support you need.