Tracking Your Shipment & Delivery Confirmation on My American Shop

Once your order leaves our warehouse, we'll provide you with real-time tracking information to help you stay informed about your delivery status. This guide will walk you through the process of tracking your shipment and receiving delivery confirmation.

Tracking Your Shipment

After your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and a link to track your shipment.

1. **Shipping Confirmation Email**: Check your inbox for an email with the subject "Your Order #XXXX Has Shipped" (replace "XXXX" with your actual order number).

2. **Tracking Number**: Locate your tracking number in the email. It should look something like this: 1Z9999999999999999.

3. **Tracking Link**: Click on the tracking link provided in the email to access the shipping carrier's tracking page.

4. **Real-Time Tracking**: On the tracking page, you'll find real-time updates about your shipment's progress, including its current location, estimated delivery date, and any delivery exceptions.

Tracking Your Shipment on Our Website

You can also track your shipment directly on our website by following these steps:

1. **Login to Your Account**: Visit the My American Shop website and login to your account.

2. **Order History**: Click on "My Account" in the top-right corner, then select "Order History".

3. **Select an Order**: Browse through your list of orders. Find the order you want to track and click on its order number.

4. **Track Shipment**: On the order details page, you'll find the current status of your order and a "View Tracking Details" button. Click on it to access the shipping carrier's tracking page.

Delivery Confirmation

Once your order has been delivered, you'll receive a delivery confirmation email to notify you that your package has been successfully delivered.

1. **Delivery Confirmation Email**: Check your inbox for an email with the subject "Your Order #XXXX Has Been Delivered" (replace "XXXX" with your actual order number).

2. **Delivery Details**: The email will contain details about your delivery, including the delivery date, time, and any relevant notes from the delivery driver.

3. **Order Completion**: Upon receiving your delivery confirmation email, your order will be marked as complete in your order history on our website.

Missing or Incomplete Shipments

If you suspect that your order is missing or incomplete upon delivery, please follow these steps:

1. **Check the Packing List**: Compare the items in your order with the packing list provided in your delivery confirmation email.

2. **Inspect the Package**: Ensure that the package is intact and that there are no signs of damage or tampering.

3. **Contact Our Customer Support Team**: If you find that your order is missing or incomplete, please don't hesitate to contact our customer support team for assistance. Provide them with your order number, the items you're missing, and any relevant details about the delivery.

By following these steps, you can easily track your shipment and receive delivery confirmation for your orders on My American Shop. If you have any questions or encounter any issues with tracking your shipment or receiving delivery confirmation, please don't hesitate to contact our customer support team for assistance.