Reporting Bugs and Technical Issues
Last updated September 26, 2024
Experiencing bugs or technical issues can disrupt your workflow. This article outlines how to effectively report these problems to GlowRoad, helping them improve the platform and resolve your issues.
Reporting Bugs and Technical Issues
- Gather Information: Before reporting, gather as much relevant information as possible. This includes the specific steps that led to the issue, error messages (if any), screenshots or screen recordings, your device information (operating system, app version), and the time the issue occurred.
- Check Existing Reports: Search GlowRoad's help center or FAQ section to see if the issue has already been reported. This may provide you with a workaround or solution.
- Clear and Concise Description: When submitting a bug report or technical issue, describe the problem clearly and concisely. Avoid jargon and use simple, straightforward language.
- Reproducible Steps: If possible, provide steps to reproduce the issue. This helps GlowRoad's technical team understand and address the root cause of the problem.
- Screenshots or Screen Recordings: Include screenshots or screen recordings to visually illustrate the problem. Visual evidence aids in providing context and understanding the problem.
- Contact Support: Use the designated channels (e.g., in-app support, email) provided by GlowRoad to submit your report. Follow the guidelines provided by GlowRoad for submitting reports.
- Provide Device Information: Include your device's operating system (Android or iOS), app version, and any other relevant system information. This helps technical teams pinpoint compatibility and device-specific problems.
- Patience and Follow Up: Allow GlowRoad sufficient time to investigate and address the reported issue. Provide further details if requested. You may wish to follow up after a reasonable timeframe if you haven’t heard back.
- Professionalism: Maintain a professional tone and manner when communicating about the technical issue. This is important even when frustrated, to help ensure a swift and efficient resolution.
- Testing Workarounds: If you discover a workaround to the issue, share this information when reporting the problem to help the team with potential fixes.
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