Frequently Asked Questions (FAQs)
Last updated September 2, 2024
This article addresses some of the most frequently asked questions about Talkwalker, covering various aspects of the platform, from account setup and data analysis to technical support and integration.
General Questions
- What is Talkwalker?
- Talkwalker is a social listening and analytics platform that helps businesses gather insights from social media conversations and understand the digital landscape. It allows you to track brand mentions, analyze sentiment, identify influencers, and uncover industry trends.
- How much does Talkwalker cost?
- Talkwalker offers various subscription plans with different features and pricing. You can contact Talkwalker's sales team for customized pricing based on your specific needs.
- How do I create a Talkwalker account?
- To create an account, visit Talkwalker's website and click on the "Request a Demo" button. Complete the contact form with your information and a Talkwalker representative will contact you to discuss your needs and set up a demo.
- What social media platforms does Talkwalker track?
- Talkwalker tracks mentions from a wide range of social media platforms, including Facebook, Twitter, Instagram, YouTube, LinkedIn, Reddit, and many more.
- What kinds of data does Talkwalker provide?
- Talkwalker collects and analyzes various types of data, including:
- Mentions: Identifies all mentions of your brand, products, competitors, or keywords.
- Sentiment: Analyzes the emotional tone surrounding mentions (positive, negative, neutral).
- Influencers: Identifies key influencers and their sentiment towards your brand.
- Trends: Uncovers emerging topics and trends within your industry.
- Audience demographics: Provides insights into the age, location, interests, and behaviors of your audience.
Using Talkwalker
- How do I set up a social listening project?
- Log in to your Talkwalker account, navigate to the "Projects" section, click "Create Project," and choose the "Social Listening" project type. Define your project name, select sources, enter relevant keywords, and set up filters.
- How do I analyze sentiment?
- Talkwalker provides sentiment scores and visualizations to help you understand the emotional tone of social media conversations. You can track overall sentiment, identify sentiment trends, and compare sentiment scores across different platforms or topics.
- How do I identify influential accounts?
- Talkwalker's influencer tracking features can identify influential accounts and analyze their impact on the conversations. You can view top influencers, their reach, and their sentiment towards your brand.
- How do I export data from Talkwalker?
- Talkwalker allows you to export your data in various formats, including PDF reports, CSV files, and images.
Technical Support
- How do I contact Talkwalker support?
- You can contact Talkwalker support through live chat, email, or phone. For specific issues, you can also utilize the Talkwalker Help Center or the Talkwalker Community forum.
- What if I’m having login issues?
- If you're having login issues, try checking your credentials, resetting your password, clearing your browser cache and cookies, or trying a different browser. If the problem persists, contact Talkwalker support.
- What should I do if data is not loading correctly?
- If data is not loading, check your internet connection, refresh the page, verify your project settings, or re-run the project. Contact Talkwalker support if the problem continues.
Integration and Other Topics
- Can I integrate Talkwalker with other tools?
- Yes, Talkwalker integrates with several popular marketing, analytics, and collaboration tools, such as HubSpot, Google Analytics, Slack, and Salesforce.
- What are Talkwalker's reporting features?
- Talkwalker allows you to create customized dashboards and reports that visualize your data, present key findings, and share insights with stakeholders.
- What's new with Talkwalker?
- Stay up-to-date with Talkwalker’s latest features, updates, and platform enhancements by visiting their blog and following their social media channels.
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