Product-Specific Troubleshooting
Last updated September 24, 2024
While we strive to provide the highest quality products, occasional issues may arise. Here's a guide to troubleshooting common product-specific problems.
Common Product Issues and Solutions
- Fresh Produce:
- Wilted Greens: To revive wilted greens, soak them in a bowl of cold water for 15-20 minutes.
- Ripe Fruits: If fruits are overripe, consider using them for smoothies, jams, or baked goods.
- Damaged Produce: If you receive damaged produce, contact our customer support team.
- Pantry Staples:
- Spilled Goods: If a jar is damaged or spills during delivery, contact our customer support team.
- Dried Goods: Store dried goods in airtight containers to preserve their freshness.
- Dairy & Eggs:
- Spoiled Dairy: Check dairy products for signs of spoilage, such as off-odor or texture changes.
- Broken Eggs: If eggs are cracked or broken during delivery, contact our customer support team.
- Frozen Foods:
- Frozen Foods Not Frozen: If frozen foods have thawed, contact our customer support team.
- Other Products:
- Packaging Damage: If you receive a damaged or defective product, contact our customer support team.
- General Tips:
- Check Expiration Dates: Always check the "best before" and "use by" dates on product packaging.
- Storage Recommendations: Follow storage recommendations on product labels.
- Contact Customer Support: For any concerns or non-resolved issues, contact our customer support team for assistance.
We are dedicated to providing you with the best possible experience. If you encounter any product-related issues, please don't hesitate to contact our customer support team. We're here to help!
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