Response Times and Availability
Last updated September 24, 2024
Response Times & Availability: When to Expect a Reply
We aim to respond to your inquiries as quickly as possible. Here's a breakdown of typical response times and availability for various contact methods:
Response Times & Availability
- Email: We strive to respond to emails within 24-48 business hours. For urgent requests, we recommend using live chat or phone for faster assistance.
- Live Chat: Our live chat service is available during regular business hours. Response times are generally immediate or within a few minutes.
- Phone: We are available to take your calls during regular business hours. We aim to answer calls promptly or within a short waiting time.
- Social Media: We respond to social media messages within 24-48 business hours. Social media is best used for general inquiries or feedback, and we may not be able to provide immediate assistance with urgent or complex issues.
- Contact Form: We review contact form submissions and aim to respond within 24-48 business hours.
- Business Hours: Our regular business hours are [insert your company's business hours]. During weekends and holidays, our response times may be slower as we have a limited staff on duty.
- Non-Business Hours: If you're contacting us outside of business hours, your inquiry will be addressed as soon as we are back online.
- Urgent Assistance: For urgent issues related to orders, payments, or delivery problems, we recommend using email, live chat, or phone during business hours for faster assistance.
We appreciate your patience and understanding. We're always striving to provide a prompt and helpful service to our valued customers.
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