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Wolf & Badger

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Customer portal

At Wolf & Badger, we understand that sometimes life can be unpredictable. Plans change, and so too may your order preferences. Whether you want to update your address, change sizes, or modify the items in your cart, we've designed a simple process to help you make those adjustments. Below, you'll find a step-by-step guide to modifying your order quickly and efficiently.

Step-by-Step Guide to Modifying Your Order

Before you begin, please note that modifications can only be made if your order has not yet been processed and shipped. If your order is already on its way, you'll need to follow our return process.

Navigate to the 'Orders' section of your account dashboard.

Locate the order you wish to modify and click on it.

Look for the 'Modify Order' option and select it.

Make the necessary adjustments; you can change quantities, sizes, or colors directly.

Confirm your modifications and review any new costs or changes to your order summary.

You will receive a confirmation email detailing your modified order.

Remember that all modifications must be completed within a short window before the order enters the processing phase. If you're unable to modify your order successfully through the steps provided, please get in touch with our customer service team for assistance.

Here are a few additional tips to keep in mind when modifying your order:

Always check your email for confirmation of modifications.

If you've changed your shipping address, double-check the details to ensure timely delivery.

For significant modifications or special requests, contacting customer service may yield the best outcome.

At Wolf & Badger, our goal is to make your shopping experience as smooth as possible. We appreciate your understanding and flexibility as we work to accommodate your preferences. Happy shopping!

How to change details of your order before it ships.

Modifying Your Order

How to Cancel Your Order at Wolf & Badger

At Wolf & Badger, we strive to provide a seamless shopping experience. However, we understand that sometimes plans change and you may want to cancel your order after it has been placed. This guide will provide you with step-by-step instructions on how to effectively cancel your order through our platform.

When you cancel an order, it is important to act quickly, as orders are processed swiftly at Wolf & Badger. If your order has already been dispatched, you will need to initiate a return after receiving the item, as we may not be able to cancel the order directly.

Step-by-Step Guide to Cancelling Your Order

Navigate to the 'My Orders' section of your account dashboard.

Locate the order you wish to cancel. You will see a list of all your recent orders.

Select the order you want to cancel by clicking on it.

Look for the 'Cancel Order' option. If your order is eligible for cancellation, you will see this button.

Click the 'Cancel Order' button and confirm your decision. You may need to provide a reason for the cancellation.

You will receive a confirmation email once your cancellation has been successfully processed.

What to Do If You Can't Cancel Your Order

If your order has already been dispatched or is in the process of being shipped, you won’t be able to cancel it online. In this case, you will need to wait for the item to arrive and then initiate a return. To start the return process, follow our returns and exchanges guide available on the help center.

If you encounter any issues while trying to cancel your order or have any questions regarding the process, please reach out to our customer support team. We are here to help you and ensure that your shopping experience at Wolf & Badger is as pleasant as possible.

Thank you for shopping with us, and we appreciate your understanding!

Instructions on how to cancel an order you no longer wish to receive.

Cancelling Your Order

At Wolf & Badger, we want to ensure you are always updated on the status of your order. Whether you are eagerly awaiting a unique piece of clothing or a handcrafted accessory, tracking your order is a simple process. This guide will walk you through the steps to easily track your order from the moment it's dispatched until it arrives at your doorstep.

Tracking your order allows you to monitor its journey, giving you peace of mind and ensuring you know when to expect your exciting new items. It also helps you understand any potential delays and plan accordingly.

2. Scroll down to the bottom of the page and locate the 'Order Tracking' link under the Customer Service section.

3. Click on the 'Order Tracking' link, which will direct you to the tracking portal.

4. Enter your order number and email address in the required fields.

5. Click on the 'Track Order' button to retrieve the current status of your shipment.

Once you've accessed your tracking information, you'll see the following details:

• Status: Indicates whether your package is in transit, out for delivery, or delivered.

• Estimated Delivery Date: A forecast of when your package is expected to arrive.

• Tracking History: A detailed log of the package's journey, including locations and times.

What to Do If There Are Issues with Tracking

If you encounter any issues while tracking your order, such as not receiving tracking information or discrepancies in the status, please reach out to our customer support team. We are here to assist you and ensure your shopping experience is smooth and enjoyable.

Tracking your order at Wolf & Badger is an easy way to stay informed about your purchase. We hope this guide helps you navigate the tracking process with ease. Thank you for choosing Wolf & Badger for your fashion needs!

Steps to track the shipment status of your orders.

Order Support

Modifying Your Order

Cancelling Your Order

Tracking Your Order