Contacting HackerOne Support
Last updated July 24, 2024
HackerOne provides a comprehensive support system to assist you with any questions, concerns, or issues you might encounter while using the platform. Whether you need help with reporting vulnerabilities, understanding program guidelines, or resolving technical issues, HackerOne support is there to provide guidance and assistance.
Contacting HackerOne Support:
- Help Center: Access the HackerOne Help Center (https://support.hackerone.com/) for a wealth of documentation, articles, and frequently asked questions (FAQs). Find answers to common questions and explore resources that provide guidance on various aspects of the platform.
- Submit a Support Ticket: Visit the HackerOne Support page (https://support.hackerone.com/hc/en-us/requests/new) to submit a support ticket. Provide a clear description of your issue, your account details, and any relevant screenshots or information that helps explain your problem.
- Contact Support via Email: If you prefer, you can email the HackerOne support team at support@hackerone.com.
Tips for Effective Support Requests:
- Provide Clear Details: When submitting a support ticket, provide as much detail as possible about your issue. Include specific steps you've taken, error messages, or relevant screenshots.
- Be Specific: Clearly state your problem and what you're trying to achieve. Avoid using vague language or making assumptions.
- Check Existing Resources: Before submitting a support ticket, search the HackerOne Help Center for existing articles or FAQs that might address your issue.
- Be Patient: HackerOne support strives to respond to inquiries as promptly as possible, but it may take some time for them to investigate and resolve your issue.
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