Moderating Reviews and Photos
Last updated September 27, 2024
At Okendo, we understand the importance of user-generated content in building trust and enhancing your brand's reputation. Moderating reviews and photos is a crucial step in ensuring that the content displayed on your site reflects the quality and values of your business. This guide will walk you through the simple steps to effectively moderate reviews and photos submitted by your customers.
Step-by-Step Guide to Moderating Reviews and Photos
- Log in to Your Okendo Account
- Access your Okendo dashboard using your login credentials.
- Navigate to the Reviews Section
- Once logged in, click on the "Reviews" tab located in the main menu.
- Review Incoming Submissions
- Browse through the list of new reviews and photos submitted by customers.
- Look for any content that may require moderation, such as inappropriate language or irrelevant images.
- Evaluate Each Submission
- Click on each review or photo to view it in detail.
- Consider the following criteria for moderation:
- Relevance: Is the content related to the product?
- Quality: Does the photo meet your standards for clarity and professionalism?
- Compliance: Does the review adhere to your guidelines (e.g., no offensive language)?
- Approve or Reject Content
- If a submission meets your standards, click the "Approve" button to publish it.
- If it doesn't meet your criteria, click "Reject" and provide a reason for the rejection if necessary.
- Respond to Reviews (Optional)
- Engage with customers by responding to their reviews, thanking them for their feedback, or addressing any concerns they may have raised.
- Monitor and Manage Ongoing Submissions
- Regularly check for new reviews and photos to ensure timely moderation.
- Set a schedule for reviewing submissions to maintain consistency.
- Utilize Analytics to Improve
- Use Okendo's analytics tools to track the performance of moderated content.
- Analyze which types of reviews and photos resonate most with your audience to guide future submissions.
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