Troubleshooting Widget Display Issues
Last updated September 27, 2024
At Okendo, we strive to provide a seamless experience for our users. However, you may occasionally encounter display issues with our widgets. This article will guide you through troubleshooting common widget display problems to ensure your setup is functioning optimally.
Step-by-Step Troubleshooting Guide
- Check Browser Compatibility
- Ensure you are using a supported browser (Chrome, Firefox, Safari, or Edge).
- Update your browser to the latest version to avoid compatibility issues.
- Clear Browser Cache
- Go to your browser settings.
- Find the option to clear cache and cookies.
- Refresh the page after clearing the cache.
- Inspect CSS Conflicts
- Open the Developer Tools (right-click on the page and select "Inspect").
- Look for any CSS rules that might be overriding Okendo widget styles.
- Adjust or remove conflicting styles in your site's CSS.
- Verify JavaScript Functionality
- Ensure that JavaScript is enabled in your browser settings.
- Check for any JavaScript errors in the Developer Console that may prevent the widget from loading.
- If you find errors, debug or contact support for assistance.
- Update Widget Settings
- Log into your Okendo dashboard.
- Navigate to the widget settings and ensure all configurations are correct.
- Save any changes and refresh your site.
- Test on Different Devices
- View your website on different devices (desktop, tablet, mobile) to see if the issue persists across platforms.
- This can help identify if the problem is device-specific.
- Contact Okendo Support
- If you’ve followed all the steps and are still experiencing issues, reach out to our support team.
- Provide details about the issue, including screenshots and browser information, for faster resolution.
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