Frequently Asked Questions (FAQ)
Last updated August 25, 2024
This section provides answers to some common questions about Lightcast, its features, and its use.
Account and Login:
- How do I create a Lightcast account?
- Visit the Lightcast website [http://www.lightcast.io](http://www.lightcast.io) and click on the "Get Started" or "Sign Up" button. Follow the registration instructions to create your account.
- What if I forget my password?
- Go to the login page and click on the "Forgot Password" link. Follow the instructions to reset your password.
- How do I change my email address?
- Log in to your Lightcast account, access "Account Settings", and update your email address in the "Profile" section.
Job Posting and Candidate Management:
- How do I post a job on Lightcast?
- Log in to your account, go to the "Jobs & Candidates" section, and click "Post Jobs". Fill out the job posting form with details about the position.
- How do I manage job applications?
- In the "Jobs & Candidates" section, access the "Applications" tab for each job posting. You can review candidate profiles, update application statuses, and manage your hiring pipeline.
- How do I find qualified candidates?
- Utilize the "Sourcing" tool in the "Jobs & Candidates" section. You can search for candidates based on skills, experience, location, and other criteria.
Data & Insights:
- Where can I find labor market reports?
- Go to the "Data & Insights" section and explore the "Labor Market Reports" library for pre-built reports on industries, regions, and skills.
- How do I create a custom report?
- In the "Data & Insights" section, select "Custom Reports". Choose a report type, apply filters, and select data points to create a personalized report.
- How do I access talent pool data?
- Navigate to the "Data & Insights" section and explore the "Talent Pool Analytics" tool to gain insights into the availability of skilled workers in specific industries and locations.
Billing and Subscription:
- How do I manage my subscription plan?
- Access the "Account Management" section and select "Billing". You can review your current plan, upgrade or downgrade, or cancel your subscription.
- What are the different subscription plans?
- Lightcast typically offers different plans with varying features and pricing. Review the plan descriptions and pricing details on the website to choose the best option for your needs.
Support and Troubleshooting:
- How do I contact Lightcast support?
- Visit the Support Center on the Lightcast website for various contact options, including submitting a support ticket, live chat (if available), phone support, or email support.
- What are some common troubleshooting tips?
- Check Lightcast's status page, refresh the page, ensure a stable internet connection, clear your browser cache and cookies, or check your user permissions.
We hope these FAQs have answered your questions. For additional support, visit the Help Center or contact Lightcast's dedicated support team.
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