Returns & Exchanges
Last updated August 20, 2024
At HoneyLove, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, we are happy to assist you. Here's a guide outlining our return and exchange policies:
Return Policy
- Return Window: You have [insert number of days] from the date you received your order to return eligible items.
- Eligible Items: Most HoneyLove items are eligible for returns, except for items marked as "Final Sale" or "Non-Returnable".
- Condition of Items: Returned items must be in unworn, unused condition with all original tags and packaging attached.
- Return Shipping: Customers are responsible for the return shipping costs.
- Refunds: Once your returned items are received and inspected, you will be issued a refund to the original payment method.
Exchange Policy
- Exchange Window: You can exchange eligible items within [insert number of days] from the date you received your order.
- Exchange Process: Contact our customer support team to initiate an exchange. They will guide you through the process and provide you with a prepaid return shipping label.
- Exchange Availability: Exchange availability depends on product availability and is subject to change.
- Shipping Costs: Exchanges may incur additional shipping costs depending on the chosen replacement item and shipping method.
Returning or Exchanging Items
- Contact Customer Support: Contact our customer support team for assistance with your return or exchange. They will provide you with a return authorization number and instructions on how to proceed.
- Pack Your Order: Carefully repackage the items you wish to return or exchange in their original packaging, ensuring all tags and labels are attached.
- Send Your Package: Ship your package to the address provided by our customer support team.
- Track Your Return: Be sure to track your return package to ensure its safe arrival.
Have Questions?
If you have any questions regarding our return or exchange policies, please don't hesitate to contact our customer support team for helpful assistance.
Was this article helpful?