Refund Policies and Procedures
Last updated August 7, 2024
CGFNS International, Inc. understands that circumstances can change, and you might need to request a refund for certain services. Their refund policies and procedures are designed to be fair and transparent.
Understanding CGFNS Refund Policies
- Eligibility for Refunds: CGFNS may issue refunds for:
- Cancellation of Services: If you cancel a service, such as credential evaluation or exam registration, before it is processed, CGFNS might issue a refund, depending on the specific service and the cancellation timeline.
- Certain Exam Situations: Refunds may be available for exam cancellation or rescheduling based on specific circumstances.
- Errors or Issues: If CGFNS makes an error or there are issues with processing your application or service, you may be eligible for a refund.
- Refund Procedures:
- Contact CGFNS Customer Support: Submit a request for a refund by contacting CGFNS Customer Support through the contact information provided online or via your CGFNS account.
- Provide Details: Explain the circumstances for your refund request, including the specific service, date of application or registration, and reason for the refund. Include any relevant documentation or communication from CGFNS.
- Review Refund Policy: CGFNS may review your request and determine if you meet the eligibility criteria for a refund. They will assess the specific service, processing stage, and any applicable deadlines.
- Refund Processing: If approved, CGFNS will process your refund, typically within a specified timeframe. The refund method will usually be the same method used for your original payment, such as a credit card refund or bank transfer.
- Refund Timelines: The time it takes to process a refund can vary depending on the reason for the refund and the payment method used. CGFNS will provide an estimated timeframe when you submit your refund request.
- Non-Refundable Services: Certain services or fees may be non-refundable, such as:
- Exam Fees: If you cancel an exam within a certain timeframe before the exam date, CGFNS might not issue a refund for the exam fee.
- Administrative Fees: Fees for document verification or other administrative services may be non-refundable.
- Important Notes:
- Contact CGFNS Timely: Submit your refund request as soon as possible after the situation arises.
- Review Refund Policies: Carefully review the CGFNS refund policies for each service before you apply.
- Seek Assistance: If you have questions about refund eligibility or procedures, contact CGFNS Customer Support for guidance.
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