Contacting Support

Introduction:Contacting support is an essential resource when you encounter issues or have questions while using Kalshi. Our support team is dedicated to assisting you with any concerns you may have, ensuring a smooth and satisfactory trading experience. In this guide, we'll outline the various methods available to contact Kalshi's support team and provide step-by-step instructions on how to do so.

Contacting Support:

1. Email Support: - Step 1: Open your email application or webmail service. - Step 2: Compose a new email addressed to Kalshi's support team at support@kalshi.com. - Step 3: Clearly describe your issue or inquiry in the email subject line. - Step 4: Provide detailed information about your concern in the body of the email, including any relevant screenshots or attachments. - Step 5: Send the email and await a response from Kalshi's support team.

2. Live Chat Support: - Step 1: Visit Kalshi's website and navigate to the support section. - Step 2: Look for the live chat option, usually indicated by a chat icon or button. - Step 3: Click on the live chat icon to initiate a conversation with a support representative. - Step 4: Provide your name and email address, along with a brief description of your issue or inquiry. - Step 5: Engage in the live chat session with the support representative to address your concerns in real-time.

3. Phone Support: - Step 1: Locate Kalshi's customer support phone number, which is typically listed on the website or in the support section of your account. - Step 2: Dial the provided phone number using your phone's keypad. - Step 3: Follow the prompts to navigate through any automated menu options until you reach the option to speak with a support representative. - Step 4: Once connected, clearly articulate your issue or inquiry to the support representative. - Step 5: Follow any instructions or troubleshooting steps provided by the support representative to resolve your concern.

4. Support Ticket Submission: - Step 1: Log in to your Kalshi account and navigate to the support section. - Step 2: Look for the option to submit a support ticket, typically labeled as "Submit a Request" or similar. - Step 3: Click on the option to submit a support ticket and fill out the required fields in the ticket submission form. - Step 4: Provide a detailed description of your issue or inquiry in the designated field. - Step 5: Submit the support ticket and monitor your email inbox for updates or responses from Kalshi's support team.

5. Social Media Support: - Step 1: Visit Kalshi's official social media profiles on platforms like Twitter, Facebook, or LinkedIn. - Step 2: Send a direct message (DM) or mention Kalshi's official handle in a public post, outlining your issue or inquiry. - Step 3: Provide any relevant account information or details necessary for the support team to assist you effectively. - Step 4: Monitor your social media notifications for responses or messages from Kalshi's support team. - Step 5: Engage in further communication through direct messages or replies as needed to address your concerns.

By following these steps to contact Kalshi's support team, you can quickly and efficiently resolve any issues or inquiries you may encounter while using the platform. Our support team is dedicated to providing timely and effective assistance to ensure your trading experience on Kalshi is as smooth and enjoyable as possible.